SMS/Text Message Policy

This SMS/Text Message Policy ("SMS Policy") describes how Lending Club Finance LLC ("we," "us," "our") sends text messages to you and your rights regarding those messages. This policy is part of our overall Terms of Service and Privacy Policy.

1. Consent and Opt-In

By checking the SMS consent checkbox on any of our forms (loan application, pre-qualification offer, or contact form), you expressly consent to receive text messages from Lending Club Finance LLC at the mobile phone number you provided. Your consent is not a condition of purchasing any goods or services from us.

By opting in, you agree to receive the following types of text messages:

• Loan application confirmations and status updates
• Loan agreement notifications and signing reminders
• One-Time Password (OTP) verification codes for secure transactions
• Payment reminders and due date notifications
• Account alerts and important account updates
• Promotional offers and loan product information (only if you opted in to marketing messages)

2. Message Frequency

The number of text messages you receive will vary depending on your account activity and the stage of your loan process:

• During Application: 1-3 messages (confirmation, status update, advisor contact)
• Agreement Signing: 2-4 messages (agreement notification, OTP code, signing confirmation)
• Active Loan: 1-2 messages per month (payment reminders, account updates)
• Promotional: No more than 4 messages per month (if opted in to marketing)

In total, you should expect to receive no more than approximately 10 messages per month during active loan processing, and no more than 4 messages per month for an active loan account.

3. Message and Data Rates

Standard message and data rates from your wireless carrier may apply to text messages you receive from us. These charges are determined by your mobile service provider and your wireless plan. Lending Club Finance LLC is not responsible for any charges incurred from your carrier for receiving our text messages.

If you have questions about your text messaging plan or data charges, please contact your wireless carrier.

4. How to Opt Out

You may opt out of receiving text messages from us at any time using any of the following methods:

• Reply STOP: Reply "STOP" to any text message from Lending Club Finance LLC
• Email Us: Send an email to info@thelendingclub.online with the subject line "SMS Opt-Out" and include your phone number
• Call Us: Call +1 (840) 242-7410 during business hours and request to be removed from SMS communications
• Written Request: Mail a written opt-out request to: Lending Club Finance LLC, 595 Market St #200, San Francisco, CA 94105

After opting out, you will receive one final confirmation message. Please allow up to 48 hours for your opt-out request to be fully processed. Opting out of SMS messages does not affect your loan account or any other communications (email, phone calls) from us.

5. How to Get Help

If you need assistance with our text messaging service:

• Reply HELP to any text message from us to receive help information
• Call us at +1 (840) 242-7410 (Monday - Friday, 9 AM - 6 PM Pacific Time)
• Email us at info@thelendingclub.online

6. Supported Carriers

Our SMS service is compatible with most major U.S. wireless carriers, including but not limited to:

AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Cricket Wireless, MetroPCS, Virgin Mobile, and other regional carriers. Carriers are not liable for delayed or undelivered messages.

7. Privacy and Data Use

Your phone number and SMS consent information are handled in accordance with our Privacy Policy. Specifically:

• Your phone number is collected solely for the purpose of providing our lending services and communicating with you about your account
• We do not sell, rent, or share your phone number with third parties for their marketing purposes
• Your phone number may be shared with our SMS service provider solely for the purpose of delivering messages on our behalf
• SMS consent records (including your name, phone number, consent status, timestamp, and IP address) are logged and retained for compliance purposes
• We retain SMS consent records for a minimum of 5 years as required by applicable regulations

8. Consent Records

We maintain detailed records of all SMS consent actions for compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. Each consent record includes:

• Your name, phone number, and email address
• Whether you opted in or opted out
• The source of consent (which form you submitted)
• The exact date and time of consent
• Your IP address at the time of consent
• The browser and device used to provide consent

These records are stored securely and are available for review upon request by you or by regulatory authorities.

9. TCPA Compliance

Lending Club Finance LLC is committed to full compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable federal and state regulations governing text message communications. Our SMS practices include:

• Obtaining express written consent before sending any text messages
• Providing clear and conspicuous disclosure of SMS terms at the point of consent
• Honoring all opt-out requests promptly
• Maintaining accurate records of consent and opt-out requests
• Limiting message frequency to reasonable levels
• Including company identification in all messages
• Providing opt-out instructions in messages

10. Changes to This SMS Policy

We may update this SMS Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to active subscribers via text message or email. Your continued receipt of text messages after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this SMS Policy or our text messaging practices, please contact us:

Lending Club Finance LLC
595 Market St #200
San Francisco, CA 94105

Phone: +1 (840) 242-7410
Email: info@thelendingclub.online

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Pacific Time)